Privacy Policy

Effective from: 21.10.2024

Last updated: 21.10.2024

Version: 2.0.1

Definitions

• Personal Data: Any information relating to an identified or identifiable natural person (‘data subject’).
• Processing: Any operation performed on personal data, whether by automated means or not.
• Profiling: Automated processing of personal data to evaluate certain personal aspects relating to a natural person.
• Controller: The entity determining the purposes and means of the processing of personal data.
• Processor: Entity processing personal data on behalf of the controller.
• Recipient: Entity to which personal data is disclosed, including third parties.
• Third-party: Entity other than the data subject, controller, or processor authorized to process personal data.
• Consent: Freely given, specific, informed, and unambiguous indication of the data subject's wishes.
• Personal data breach: Security breach leading to accidental or unlawful destruction, loss, or disclosure of personal data.
• Group of undertakings: A controlling undertaking and its controlled undertakings.
• Supervisory authority: Independent public authority established by a Member State for GDPR compliance.

General

This notice, together with the General Terms and Conditions available on the site, sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering a Player Account with the Website, you confirm your acceptance of this Privacy Policy. Please be advised that if you do not accept the terms outlined in this Privacy Policy and choose not to provide the necessary personal information, your access to certain features and services offered on this website may be limited.

Please note that this Privacy Policy constitutes an agreement between you and the Company. It is important to note that this Privacy Policy may be periodically updated and revised. While we will make reasonable efforts to inform you of any significant changes, we recommend that you review this Privacy Policy regularly to stay informed of our current practices regarding the collection, use, and protection of your personal information. Your continued use of the Website and/or its services will constitute your acceptance of the Privacy Policy.

www.loft.casino values your integrity and privacy immensely and is committed to managing all your personal data in a transparent, fair, and lawful manner. This privacy policy (together with the Terms & Conditions and the Cookie Policy) sets out the basis upon which www.NEWCASINO.com collects, stores, and uses your personal data when you visit our website, as well as what your rights are, and how the law protects those rights according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

This website is solely intended for persons over the age of 18, and we do not knowingly collect data relating to persons under such age. If it becomes apparent to us that we have collected personal data relating to persons under the age of 18, due to reasons relating to abuse of our website, we do our best to ensure that such data is handled in accordance with applicable law.

About Us

The website www.loft.casino (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Dama N.V., incorporated under the laws of Curacao with company registration number 152125 and having its registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is operating under E-gaming license No. OGL/2023/174/0082 issued by the Curaçao Gaming Control Board. All payments with Paysafe are made via Dama N.V. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

As a data controller, we have a legal obligation under gambling regulations to process personal data from players to allow them to participate in games and provide them with ancillary services.

When we mention “Company”, “Group”, “we”, “us”, or “our” in this privacy notice, we are referring to Dama N.V. We take your privacy seriously. For this reason, we have appointed a data protection officer (“DPO”) whose responsibility is to oversee that the company is compliant with its legal obligations in respect of the processing of your personal data and who is your contact point for any questions relating to this Privacy Policy. Should you have any queries about this policy, including any request to exercise your legal rights and complaints about violations of your rights, please contact our DPO at [email protected].

Contact Us

You may always contact us in regards to this Policy should you wish to:

• Confirm the accuracy of the personal information we have collected about you;
• Enquire about our use of your personal information;
• Prohibit future use of your data for direct marketing purposes;
• Receive a copy of personal information stored about you;

If you have agreed to receive promotional materials during registration, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services, and promotions, based on your consent. This may include information about products and services from our business partners, such as casino game providers. You can configure your marketing preferences in your personal account by following the link /user.NEWCASINO.com.

Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to effect such changes). Note that it is illegal to provide us with false information about you, and it is your responsibility to ensure that we are always updated with your correct data.

To fulfill your requests in accordance with this privacy policy, you can use the following means of communication:

• Email: [email protected]
• Live Chat: loft.casino
• Email DPO: [email protected]

Please note that in some cases, emails may end up in spam or may not reach the addressee at all for technical reasons. If your request is not answered within 10 days, we strongly recommend that you contact us again for clarification using alternative methods of communication.

We respect and value your privacy. You can always contact the Data Protection Officer via [email protected] in cases where:

• You think that your privacy has been violated;
• The deadlines for the execution of the request for a copy of the data are violated;
• You need clarification of the provisions of this privacy policy;
• You would like to receive a copy of your personal data stored across all Dama N.V. licenses.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.

Information we collect

Information you provide us

This includes any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email. It includes information you provide when you register to use our site, subscribe to our service, make deposits, bets, or withdrawals on our site, participate in chat rooms, accept bonuses or other promotions available on our site, any due diligence documentation you share with us, including the source of wealth questionnaire and supporting documentation, and when you report a problem or make a complaint with us. The information you give us may include your name, username, address, date of birth, country of residence, nationality, identification number, email address, phone number, financial and credit card information, personal description, proof of identification, proof of address, proof of funds, and photograph.

Technical Information

This includes the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and information about your visit, including the full Uniform Resource Locators (URL). Information is also received from cookies. Please refer to our Cookie Notice for further details on the types of cookies in use.

Gameplay Information

This includes games you played, the duration of each game, and page interaction information.

Analytics Information

In some cases, we may collect information about your use of the Services, such as applications’ usage, log files, user activity (e.g., pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, and alerts. This information is collected for, among other things, troubleshooting errors and bugs, as well as for research and analytics purposes about your use of the Services.

Information We Receive from Other Sources

This is the information we receive about you if you use any of our websites or services operated by the Group. In the event that you use accounts on multiple sites operated by the Group, we may collate information about you generated from each site in one data repository. Such data is important to us for statistical purposes, but also particularly relevant within the context of our Anti-Money Laundering and Responsible Gambling responsibilities as they arise out of law.

Categories of Data We Store About You

Personal data means any information about an individual from which that person can be identified directly or indirectly. It does not include data where the identity has been removed (anonymous data).

The personal data collected and processed about you can be grouped into the following categories:

• Identity Data: Includes first name, middle name, last name, email, username or similar identifier, date of birth, and gender.
• Contact Data: Includes residential address, email address, telephone numbers, and other available means of communication.
• Financial Data: Includes details of your salary and wealth, details of the sources of funds used to deposit with us, as well as bank account, payment card, or payment account details, including information contained within any bank statements, scans of documents confirming your income, and similar documentation collected for KYC purposes.
• Transaction Data: Includes details about deposits and withdrawals, wagering, and other details of games you have played on our sites.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website, products, and services, the online identifier to log in (email), password (encrypted), games played, login and logout times, duration of play, bonuses and promotions claimed, responsible gaming information, limits, and history, and AML classification.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Special Categories of Personal Data:
  • Information related to responsible gaming that can be considered medical data.
  • Information about your racial or ethnic origin, which can be obtained from the documents you uploaded.

How We Can Use Your Information

Information You Give to Us:

1. To carry out our obligations arising from the terms and conditions entered into between you and us and to provide you with gaming services that you request from us, to accept your deposits and process your withdrawals, to carry out fraud management processes, to answer any query or complaint that you may have, as well as other ancillary matters related to the main services we are providing to you.
2. Provided that you have granted consent to contact you with marketing information from the Group, to provide you with information about our services, bonuses schemes, and promotions, and information about the products and promotions of related sites operated by the Group or its brands.
3. To provide customized advertising on the site based on your interactions with the site or your Usage Data.
4. To notify you about changes to our service.
5. To meet obligations arising from Anti-Money Laundering legislation and rules and regulations thereunder, and all other laws that we may be subject to from time to time.

Information We Collect About You

1. To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. Such information will typically be collected through the use of cookies. For more information on cookies, please refer to our Cookie Notice, which also provides guidance on how cookies may be disabled.
2. To contact you with marketing information, to provide you with information about services, bonus schemes, promotions, and information about products and promotions offered by the brand you registered with or marketing information about brand partners in case you have expressed consent to receive such materials.
3. To carry out fraud management and risk management activities, including assigning a risk profile or a risk status to your account.
4. To assess your behavior and patterns on the site, which will be used to help build a detailed customer profile on you on different subject matters, including but not limited to:
   • A register of bonus abusers may be created by the company, and persons on this list may be excluded from any future promotions or even blocked from using the company’s services. This includes analysis of other types of fraud and fraudulent behavior.
   • We will also screen and monitor your transactions and behavior for responsible gambling reasons, ensuring that your interaction with us remains fun and entertaining, not dangerous to you. We may assign a Responsible Gambling score to your account based on the information we collect and the responsible gambling questionnaire, which may, at times, be provided to you to fill. As a result of our assessment, you may be tagged as a ‘Problem Gambler’ or vulnerable to the risks of gambling addiction.
   • As part of our commitment to prevent money laundering and terrorist financing, we may also analyze your personal data and compare it to third-party data sources, build an AML profile on you, and risk score your account based on the information you have provided to us and the information we have collected about you. We shall also keep a register of all high-risk customers from an Anti-Money Laundering perspective.
5. To improve our site and ensure that content is presented in the most effective manner for you and for your computer.
6. To allow you to participate in interactive features of our service when you choose to do so.
7. As part of our efforts to keep our site safe and secure.
8. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant promotions to you.
9. To make suggestions and recommendations to you about our products.

We may also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Information We Receive from Other Sources

We will combine this information with the information you give to us and the information we collect about you. We will use this information and combined information for the purposes set out above (depending on the types of information we receive). Other sources include third-party service providers of age verification tools, identity or address verification services, regulators or entities that keep central databases of problem gamblers, providers of PEP and Sanction searches, and other similar providers who we may contract with from time to time. We may also receive information about you collected from other sites operated by the Group, which helps us deliver a better service to you or to keep away bonus abusers and problem gamblers from our services.

Lawful Basis for Processing of Personal Data

Below, in table format, we have a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate. In regard to processing personal data based on a legal obligation, we refer to the provisions of the Anti-Money Laundering Directive (EU) 2015/849 of the European Parliament and the Council.

Data Collected